May 11, 2026
Moving to Tyler, TX? A Renter’s Guide to Finding the Right Home
Tyler gets a lot of new residents every year. Healthcare workers transferring to UT Health or CHRISTUS Mother...
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Current & Prospective Tenants
Tenant Resources — Conquest Property Management, Tyler TX
Everything You Need — All in One Place
Pay rent, submit maintenance requests, find your next home, and get answers to your questions — no phone call required.
Before you call the office — check below first. Most questions about rent, maintenance, pets, insurance, and applications are answered right here. It’s faster for you, and it helps us help everyone more quickly.
Tenant Resource Hub
Find What You Need
Click any topic below for detailed information. Most questions can be answered right here — no need to call.
How to Pay Rent
Online payment, due dates, and late fees
Online Payment (Preferred): Log in to your Tenant Portal to pay rent electronically. You can pay via ACH bank transfer or debit/credit card. You can also set up autopay for convenience.
When Is Rent Due? Rent is due on the 1st of each month. Payments received after the grace period specified in your lease are subject to a late fee.
Tenant Advantage Program (TAP): All CPM tenants are enrolled in TAP ($25/month, included with rent). Benefits include a waived late fee (one per year), HVAC filter delivery, online portal access, utility concierge, and more.
Log In to Pay Rent →Maintenance Requests
How to submit, what to expect, and emergency procedures
Non-Emergency Requests: Submit all maintenance requests through your Tenant Portal. Include a description of the issue and photos if possible. Our maintenance team, led by Wes Driver, will coordinate the repair and keep you updated.
What to Expect: Most requests are responded to within 24 hours. Our vetted local contractors handle all repairs. You’ll be notified when a contractor is scheduled to visit your property.
Emergency Maintenance: For emergencies (burst pipe, gas leak, no heat in winter, fire, flooding), call CPM at 903-595-0000 immediately. For life-threatening situations, call 911 first.
Submit a Maintenance Request →How to Apply & Qualification Criteria
Requirements, application process, fees, and timelines
Application Process: Every adult (18+) who will occupy the property must submit a separate application with a non-refundable $45.00 fee. Applications typically process within 24–48 hours.
Key Requirements:
- Income: Total gross income must be 3–4x the monthly rent, verifiable via paystubs, tax returns, or bank statements
- Rental History: Must be verifiable with no unpaid rental collections, evictions, or property damage beyond normal wear
- Credit: A credit check will be performed; scores of 599 or below may result in denial
- Identification: Valid driver’s license, state ID, Visa, or Passport required
- Employment: Minimum 2 years verifiable employment history
After Approval: Security deposit must be paid within 2 hours of approval. Lease contract must be signed within 3 business days. CPM recommends physically viewing the property before applying.
Fair Housing: CPM is committed to complying with all applicable Fair Housing laws and prohibits discrimination on any protected basis.
Browse Available Rentals →Pet Policy & Pet Deposits
Approved pets, deposit amounts, screening requirements
Pet allowances vary by property. Every approved pet must have a profile at CPM.PetScreening.com. Share results to Leasing@conquestrentals.com. Pet screening costs $20 for the first pet, $15 for each additional.
| Pet Type | Deposit |
|---|---|
| Dogs (non-aggressive breeds) | $300 minimum |
| Cats | $300 |
| Rabbits | $300 |
| Large Birds (Parrot, Cockatoo, Macaw) | $300 |
| Rodents (Hamster, Guinea Pig, etc.) | $100 |
| Amphibians (Turtles, Frogs) | $100 |
| Fish Tanks (under 30 gal) | $100 |
| Small Birds (Parakeet, Finch, etc.) | $100 |
| Snakes (under 3 ft) & Lizards | $100 |
Not Permitted: Ferrets, Minks, fish tanks over 30 gallons, and aggressive dog breeds (Pit Bull, Rottweiler, German Shepherd, Chow Chow, Doberman, Akita, Husky, Wolf-hybrids, and others). Service/Support animals require no fee — complete screening at PetScreening.com for verification.
Renter’s Insurance
What’s required, your options, and auto-enrollment
Requirement: All tenants must carry liability insurance ($100,000 minimum) for damage to the landlord’s property during the lease term. CPM must be named as an interested party on the policy.
Your Three Options:
- Option 1: Purchase your own renter’s insurance and provide proof of coverage to CPM before move-in
- Option 2: Sign up through your Tenant Portal for renters and liability insurance (quoted based on coverage amount)
- Option 3: Do nothing — you’ll be auto-enrolled in CPM’s Legal Liability to Landlord Program at $12/month, paid with rent
Important: The $12/month auto-enrollment option covers only your legal liability to the landlord (fire, smoke, explosion, water damage, etc. up to $100K). It does NOT cover your personal belongings. We recommend Option 1 or 2 for full coverage of your possessions.
Tenant Advantage Program (TAP)
Your included benefits — $25/month with rent
All CPM tenants are automatically enrolled in TAP. The $25 monthly fee is included with your rent payment and covers a bundle of convenience services:
- HVAC Filter Delivery — filters shipped to your door on schedule
- Waived Late Fee — one waived late fee per lease term
- Online Tenant Portal — pay rent, submit requests, access documents
- Utility Concierge — help setting up your utilities at move-in
- Inspection Reschedule — flexibility for routine inspections
Program benefits may vary based on property specifications. The cost is all-inclusive — no hidden add-ons.
Handy Maintenance Tips
Fix It Yourself — Or Know When to Call Us
Quick how-to videos for common rental issues. Save yourself a call — or know when it’s time to submit a maintenance request.
Garbage Disposal Repair Quick Fix
A quick walkthrough for resetting or unjamming your garbage disposal without a service call.
How to Reset Your Breakers
Safely restore power to a room when a circuit breaker trips.
Smoke Detector Chirping / Beeping? Here’s Why!
Find out what’s causing that chirp and how to stop it — usually just a battery swap.
Garage Door Won’t Close — Align Safety Eyes
If your garage door reverses or won’t shut, the safety sensors are likely misaligned. Here’s the fix.
Poker Damper Operation
How to properly open and close a fireplace poker damper before and after use.
Maintaining Your Aerobic Septic System
If your rental is on an aerobic septic system, here’s what you need to know to keep it running.
How to Change the Air Filter in Your Home
Keep your HVAC system running efficiently — change filters regularly for better air quality and lower bills.
Be Prepared
Move-In & Move-Out Checklists
Follow these steps to make your transition smooth and protect your security deposit.
→ Moving In
Sign lease within 3 business days of approval
Pay security deposit within 2 hours of approval
Set up Tenant Liability Insurance (or auto-enroll)
Complete pet screening at CPM.PetScreening.com (even if no pet)
Set up utilities in your name before move-in date
Complete move-in condition report with photos
Set up your Tenant Portal account for rent payments
Note emergency maintenance number: 903-595-0000
← Moving Out
Give required written notice to vacate per your lease
Deep clean entire property including appliances
Repair any damage beyond normal wear and tear
Remove all personal belongings and trash
Have carpets professionally cleaned (if an animal resided with you, or if needed)
Transfer utilities out of your name on final day
Return all keys, garage remotes, and mailbox keys to CPM
News & Updates
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Questions?
Frequently Asked Questions
How do I pay rent online?+
Log in to your Tenant Portal at conquestpm.appfolio.com. You can pay via ACH bank transfer, debit card, or credit card. You can also set up recurring autopay so you never miss a due date.
When is rent due and what’s the late fee?+
Rent is due on the 1st of each month. The grace period and late fee amount are specified in your lease. Reminder: your TAP enrollment includes one waived late fee per lease term.
How do I submit a maintenance request?+
Log in to your Tenant Portal and submit the request with a description and photos. For emergencies (burst pipe, gas leak, no heat, flooding), call 903-595-0000 immediately.
Can I have a pet?+
Pet allowances vary by property. All pets must be screened at CPM.PetScreening.com. Deposits range from $100 to $300+ depending on pet type. Some breeds are restricted.
Do I need renter’s insurance?+
Yes — all tenants must carry $100,000 in liability insurance. You can bring your own policy, sign up through the portal, or be auto-enrolled in CPM’s program at $15/month (landlord liability only, does not cover your belongings).
What is the Tenant Advantage Program?+
TAP is a $25/month program (included with rent) that provides HVAC filter delivery, one waived late fee per lease, utility concierge assistance, online portal access, and inspection rescheduling flexibility.
How long does the application process take?+
Typically 24–48 hours from a complete application. Ensuring all fields are filled out and providing employer/landlord contact information upfront helps speed up the process.
How do I get my security deposit back?+
Your deposit is fully refundable upon move-out, provided the property is in good condition, all lease terms have been met, and there’s no damage beyond normal wear and tear. Follow the move-out checklist above to maximize your refund.
Need Help? We’re Here for You.
Our office is here to help — but check the resources above first. You might find your answer in seconds.
Office: 903-595-0000 | Email: cpm@conquestrentals.com